Shipping Information

Local Shipping

Within Singapore, there are two modes of deliveries that you may choose from.
A. Normal mail via Singpost
B. Registered mail via Singpost


Please note that there is a weight restriction of 2kg per package. Once the weight limit is hit, your order will have to be sent via Courier delivery
(price will be advised upon this selection only if the weight is over 2kg).

Please also note that as Singpost is a third party company engaged in delivery, by opting for this, you are bound to the terms of engagement as provided by them.

A. Normal mail via Singpost

For normal postage delivery items, it will be $1.80.

Should there be any extra postage required, additional charges will be absorbed by UPCLOSE. Likewise, if there is any balance of postage paid by customer, no refunds will be issued.

Delivery time takes between 2-7 working days, and is entirely dependent on Singpost. Packages mailed via normal mail do not come with tracking features. By opting for normal mail, you acknowledge and accept the risks of lost/damaged products. UPCLOSE bears no responsibilities for such instances.

B. Registered mail via Singpost

Registered postage will be a flat fee of $4. Any extra charges will be absorbed by UPCLOSE.

Delivery times takes between 2-3 working days.

Registered mail is highly advised as it comes with a tracking number.

International Delivery

All international parcels are delivered via Singpost Airmail Delivery. All prices listed on UPCLOSE are in Singapore dollars. All orders are process and dispatched within 2-3 working days upon payment confirmation. UPCLOSE delivers globally via Singpost’s international airmail delivery service.

For International Shipping, mailing of your item is always done via registered air mail, to ensure secure deliveries. International postage will be a flat fee of $30 via Singpost. Any additional fees will be absorbed by UPCLOSE.

Please refer to Singpost (https://www.singpost.com/send-documentparcel/transit-time.html) for delivery timeline.

Do note that for international parcel delivery, the estimated delivery time is within 10 to 14 working days to major cities of the world. Should you require a faster shipping option (Express AirMail, Speedpost EMS, FedEx, DHL), do drop us an email at hello@upclose.sg prior to placing your order. Do note that extra charges do apply.

In the event that the customer provides an incorrect delivery address, and that the delivery has to be returned or if left unclaimed, the full postage cost of redelivery will have to be borne by the customer.

TAXES AND DUTIES



Please note that all applicable custom charges, taxes and duties are determined by the customs agency within the destination county. Payment of these charges and taxes will be bear by you and will not be reimbursed by UPCLOSE.


For more information, please contact your local customs agency.