We want you to love what you have purchased from us.
Should there be any dissatisfaction with your purchase, please let us know and we will assist you accordingly.
General exchange policy
All returned item(s) must be in its brand new original condition, original packaging and with the original tags and tickets attached. Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
UPCLOSE reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges.
Please note that you shall bear the shipping and handling charges of returning any return/exchange requested item(s) to us. All returns are final. If you would like to purchase the item again, you will have to purchase it directly from our website.
Delivery of incorrect items
Order of wrong size
Subject: Return request for (order number) Content: Item details (name, color and size) and (reason/s for return)
We will revert within 3 working days on the procedure of the availability and procedure of exchange. However, this is not applicable to underwear bottoms due to hygiene purposes.
You may proceed to mail the item/s back to us after a confirmation email is received. PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING A RETURN CONFIRMATION E-MAIL. Our customer service officers will contact you within 2 working days of your exchange request. They may request for further information to assess your exchange request. You will not be charged an additional shipping and handling fee for the exchange when we ship the item(s) back to you. Please allow up to 2 weeks for us to process your exchange.
You will also have a means of tracking your parcel should it become lost in mail.
All returns and exchanges will be processed and dealt with by the Returns/Defects Department and they will only be handled by mailing only.
If you have received the item as a gift, in which case price information is not indicated, please drop us an email at firstname.lastname@example.org
If you need further assistance with returns, please contact email@example.com